Strategy, Consulting and Outsourcing
Outsourcing advisory services to support business strategy, function, and service delivery.
Customer Experience
Outsourced CX designed to raise quality, exceed customer expectations and inspire customer loyalty.
Business Operations
Operational excellence design in outsourcing that boosts quality & performance, reduces costs, and time to market.
Content Moderation
Global 24/7 outsourced service models that empower social platforms through quality, trust, safety & insights.
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Irish Customer Contact & Shared Services Awards 2022. Winner!
Throughout our sites, our engagement team and committees work hard to continuously innovate and strengthen employee engagement. CCMA Ireland recognised all our efforts and we won the 2022 award for Best Employee Engagement. We are proud!
With Our Clients
We Create Performance Magic
More than two decades of exceptional client engagement—with service delivery in over 55 languages—achieving 98% of SLA’s—delivering compliant outsourcing solutions to over 140 countries.
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25+
Years of Client Engagement
55+
Service Delivery Languages
98%
SLA Achieved
140+
Service Delivery Countries
Case Studies
Technology Outsourcing
Employee retention and engagement levels soared through Covalen’s bespoke design and delivery systems
Energy Outsourcing
Award-winning Sales Outsourcing Solution designed and implemented for a leading Energy Provider.
Bank Outsourcing
Covalen’s customer support teams delivered approx. 1/3 reduction in improper payments for a Global Bank.
Online Platform Managed Service
Covalen is recognised as a Best-in-Class Managed Services vendor by a FTSE 100 Technology Company.